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Suspense Manager

Dublin, OH
Job Title: 
Suspense Manager

Columbus, OH 

Essential Functions:
  • ​Attach suspense sheet in Encompass folder titled Purchase Suspense from Investor
  • Enter in the days to receive (cure by date) under tracking in Purchase Suspense from Investor
  • Reach out to appropriate department to collect suspense items
  • Upload each suspense item to investor as they are received, put them in the Purchase Suspense Items Sent to Investor folder
  • Escalate to management any items that we are having problems getting before the cure by date or major issues on files
  • Follow up to make sure all conditions are cleared and the loan is purchased
  • Train QA team member as back up for Suspense role
  • Develop and Perform internal audit checks, implement measures as needed
  • Assist as needed with MCR quarterly reports
  • Assist with Post Closing; final docs, MERS, and shipping backup as needed 
  • High school diploma or equivalent
  • 1+ years experience in the mortgage industry 
  • Urgent and responsive
  • Highly detail oriented and organized
  • Ability to work in a fast-paced environment
More Openings
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